Nutella are working with Intervino to fulfil all orders placed at https://www.nutella.com/personalisedjar
Intervino are a specialist personalisation and fulfilment company and will take payment, create and dispatch your order. They will also handle any customer service related to the site or your order. Their friendly team can be contacted at firstname.lastname@example.org or by calling 01507 602101 (offices are open 9:00am – 5:00pm Monday to Friday).
Once your order has shipped, we’ll send you a confirmation email.
If you have trouble or haven't received your products on time, you can contact our friendly delivery team at email@example.com.
Shipping takes approximately 5-7 business days. We'll notify you once your order is dispatched.
We can amend your delivery details so long as we have not shipped your order. We are unable to amend your personalisation unless notified within 2 hours of placing your order. Any questions or queries please contact our friendly Customer Services Team at firstname.lastname@example.org or call 01507 602101 (our offices are open 9:00am – 5:00pm Monday to Friday).
We accept all major Debit and Credit cards. You can also pay using Paypal.
Unfortunately, we are unable to ship internationally and can only deliver to the UK.
If you find an issue with your order please let our friendly Customer Services Team know as soon as possible. You can contact them at email@example.com or call 01507 602101. Please note you will need to provide a photograph of the issue and having received proof of incorrect/damaged or defective products we will either refund you or offer you a replacement. You will receive a refund within 5 working days.
There are rules in place which may restrict the use of what will be allowed on the jar, such as trademark infringement, legal reasons or potentially being offensive to other people. We have a list of over 300,000 words and we have done our best to ensure we have covered everyone’s names. However, some names, for example, those with double meanings may be excluded.
If you think this is an error, can we ask you to email our consumer care team (firstname.lastname@example.org) and they will be able to assist you further.
Our Customer Service team can help with product enquiries about Nutella. Please email: email@example.com or call 01507 602101